Terms of Service

Medical AI Clinical Decision Support Terms

These Terms of Service govern the use of GOATnote's AI-powered clinical decision support and medical documentation systems. By utilizing these services, healthcare providers and patients acknowledge and agree to the following terms and conditions.

Clinical Decision Support Disclaimer

The AI-powered clinical decision support tools provided are intended to assist healthcare professionals in clinical documentation and decision-making processes. These tools are not intended to replace professional medical judgment, diagnosis, or treatment decisions. All AI-generated content must be reviewed and validated by qualified healthcare professionals before being incorporated into patient care decisions.

Medical Documentation and Transcription Services

Medical conversations may be recorded and transcribed using artificial intelligence technology for the purpose of generating clinical documentation. These services are provided to support healthcare delivery and must be used in compliance with applicable medical ethics guidelines, institutional policies, and regulatory requirements including HIPAA.

Patient Consent and Authorization

Valid patient consent must be obtained and documented before medical recording or AI processing services are utilized. Patients retain the right to withdraw consent at any time during the recording process. Healthcare providers are responsible for ensuring appropriate consent procedures are followed in accordance with institutional policies and applicable regulations.

Accuracy and Reliability Limitations

While AI systems are designed to provide accurate transcription and clinical documentation support, users acknowledge that artificial intelligence technology may contain errors, omissions, or inaccuracies. Healthcare providers must exercise professional judgment in reviewing and validating all AI-generated content before clinical use. GOATnote implements quality assurance measures but cannot guarantee perfect accuracy in all circumstances.

Emergency and Critical Care Limitations

These AI systems are designed to support routine clinical documentation and should not be relied upon as the sole source of information in emergency or critical care situations. Healthcare providers must use appropriate clinical judgment and follow established emergency protocols when treating patients in urgent or life-threatening situations.

Data Security and HIPAA Compliance

All medical information is processed using HIPAA-compliant systems with appropriate security safeguards. Users are responsible for ensuring their use of these services complies with applicable privacy regulations and institutional policies. Any suspected security incidents or privacy breaches must be reported immediately through designated channels.

Professional Liability and Indemnification

Healthcare providers remain fully responsible for all clinical decisions and patient care activities. GOATnote provides technology tools to support clinical workflows but does not assume responsibility for medical outcomes or professional liability. Users agree to indemnify GOATnote against claims arising from their use of these clinical decision support tools.

Regulatory Compliance and Updates

These services are designed to comply with applicable healthcare regulations including FDA guidance on clinical decision support software. Users are responsible for ensuring their use complies with institutional policies, state regulations, and professional licensing requirements. Terms may be updated to reflect regulatory changes or system enhancements.

Contact and Support

For technical support, regulatory questions, or to report issues with AI clinical decision support tools, please contact our support team at support@goatnote.com or through the designated institutional channels provided by your healthcare organization.

These Terms of Service are subject to modification to ensure continued compliance with healthcare regulations and best practices. Users will be notified of material changes through appropriate professional channels.